Crisis & Emergency Services

Results: 32

• 911 Services (1)
  JR-6000

  911 Services

  JR-6000
  
  Programs that operate a telephone response service staffed by trained personnel who assess requests for emergency assistance and dispatch the appropriate emergency response agency (law enforcement, fire, paramedics/EMTs or ambulance services, the latter per a contract with the municipality).
• Child Abuse Hotlines (1)
  RP-1500.1400-150

  Child Abuse Hotlines

  RP-1500.1400-150
  
  Programs that provide immediate assistance for parents who have abused or fear they may abuse their children with the objective of defusing the parent's anger and frustration and ensuring the child's future safety through referrals for ongoing support and treatment. Also included may be services for abused children and concerned others who are in need of advice, guidance and/or emotional support. Hotline staff are generally available via telephone, email, chat and/or text.
• Child Abuse Reporting/Emergency Response (1)
  PH-6500.1500-140

  Child Abuse Reporting/Emergency Response

  PH-6500.1500-140
  
  Programs that accept and respond to reports of child abuse or neglect. Services include assessment of the initial referral, assignment of an appropriate response time, consultation with the family to determine the nature of the problem and do initial case planning, and emergency placement services if the child is removed from the family by the police.
• COVID-19 Control (1)
  JP-1500.1700-150

  COVID-19 Control

  JP-1500.1700-150
  
  Programs that attempt to control the occurrence and spread of the virus first identified in Wuhan, Hubei Province, China in 2019 that causes the respiratory illness COVID-19, which probably originally emerged from an animal source but has spread from person-to-person in many locales as well as to other countries around the world and has been identified as a pandemic by the World Health Organization (WHO). Coronaviruses are a large family of viruses, some causing illness in people and others that circulate among animals, including camels, cats and bats. SARS, another coronavirus that emerged to infect people, came from civet cats, while MERS (the Middle East Respiratory Syndrome), another coronavirus that emerged to infect people, came from camels. Symptoms of the current infection include mild to severe respiratory illness with fever, cough and difficulty breathing. Those most at risk from the virus are older adults and people with preexisting health conditions. Coronaviruses are generally thought to be spread most often by respiratory droplets. There is no evidence of transmission of the virus associated with imported goods. Strategies for controlling the spread of the virus include testing individuals who have had contact with people with active cases, tracing people who have had contact with people who have tested positively or have contracted the virus, quarantining individuals who have the illness and, in areas that have experienced community transmission, asking residents to engage in social distancing (avoiding large parties, sporting events and other venues where large crowds typically gather). Local authorities may ask that special events like conferences, festivals and concerts be cancelled or rescheduled or may ban large gatherings altogether, for example having sports events take place without on-site spectators.
• Crisis Intervention (4)
  RP-1500

  Crisis Intervention

  RP-1500
  
  Programs that provide immediate assistance for people who are in acute emotional distress; who are or perceive themselves to be in life-threatening situations; who are a danger to themselves or to others; or who are hysterical, frightened or otherwise unable to cope with a problem that requires immediate action. The objective of crisis intervention is to defuse the critical nature of the situation, ensure the person's safety, and return the individual to a state of equilibrium in which he or she is capable of identifying and seeking solutions to the problem.
• Disaster Management Organizations (3)
  TH-1500

  Disaster Management Organizations

  TH-1500
  
  Public and private organizations that are responsible for the organized analysis, planning, decision making, assignment and coordination of available resources involved in the mitigation of, preparedness for, response to, and/or relief/recovery from a major disaster or large-scale emergency that disrupts the normal functioning of a community. These organizations have a formal role in developing overall emergency policy within their jurisdictions; establish coordination with other agencies active in disaster situations; develop action plans for emergency response; coordinate facilities, services, personnel, equipment and materials that are required before, during and immediately following an incident; and/or are involved in disaster relief and recovery activities.
• Disaster Preparedness (3)
  TH-1700

  Disaster Preparedness

  TH-1700
  
  Activities, programs and systems developed prior to an emergency that support community readiness and resiliency assessment; development and testing of disaster plans; training of staff in plan implementation; establishment of collaborative arrangements with other services; provision of suitable warning systems; identification, procurement and/or collection of the facilities, equipment, supplies and trained personnel that will be necessary for responding to an emergency; and development and dissemination of information and/or training about how individuals and organizations can prepare for a major disaster or large-scale emergency that disrupts the normal functioning of a community.
• Disaster Related Clothing/Emergency Supplies (2)
  TH-2600.1550

  Disaster Related Clothing/Emergency Supplies

  TH-2600.1550
  
  Programs that provide clothing, blankets and other essentials immediately following a major disaster or large-scale emergency for people who have experienced substantial losses as a result of the incident.
• Disaster Related Service Needs/Gaps Information (2)
  TH-2600.1570

  Disaster Related Service Needs/Gaps Information

  TH-2600.1570
  
  Programs that gather information about the service needs of communities during times of disaster and report gaps in services for affected populations, duplication of effort, inefficient use or resources, bottlenecks or other impediments to people who are in a position to resolve these types of issues. Included are organizations that establish hotlines that community residents, first responders, relief volunteers and others can use to report problems in response, relief and/or recovery efforts as well as those that have people on the ground as observers or take other steps to assess and rectify problems with assistance efforts.
• Disaster Related Shelter Services (3)
  TH-2600.1580

  Disaster Related Shelter Services

  TH-2600.1580
  
  Programs that arrange for shelter and/or a warm place for people to stay when dangerously cold weather is expected; and/or provide emergency shelter for people who have no place to stay as a result of a large-scale fire, flood, earthquake, tornado, hurricane, or a localized incident such as a house fire, toxic spill emergency or other environmental hazard that disrupts the normal functioning of a community.
• Disaster Service Centers/Hotlines (2)
  TH-2900.1800

  Disaster Service Centers/Hotlines

  TH-2900.1800
  
  Programs that establish one-stop centers that may be staffed by representatives from local, state and federal agencies, insurance companies and other disaster-related providers; or which operate hotlines that enable people to apply for financial and/or other assistance and/or to obtain the information they need to stabilize their current situation and begin to recover.
• Domestic Violence Shelters (2)
  BH-1800.1500-100

  Domestic Violence Shelters

  BH-1800.1500-100
  
  Programs that provide temporary emergency shelter for individuals, primarily women, who have experienced domestic violence/abuse, and for their children. Such facilities usually provide in-house individual, group and family counseling and the full range of secondary services related to domestic violence including referral to appropriate resources. Also included are similar facilities for battered men and those that can accommodate both men and women, where they are available.
• Emergency Communications (2)
  TH-2300.1400

  Emergency Communications

  TH-2300.1400
  
  Programs that provide services, often through one or more intermediaries, which enable two or more parties to communicate in emergency situations where normal means of communication are unavailable. Included are individuals (such as amateur radio or CB operators) and organizations (such as Amateur Radio Emergency Service) that provide alternative communications channels following a major disaster or large-scale emergency that disrupts the normal functioning of a community.
• Emergency Rescue (2)
  JR-1800

  Emergency Rescue

  JR-1800
  
  Programs that provide emergency rescue operations and/or lifesaving activities for people who are stranded, lost, accident victims or exposed to other life threatening dangers.
• Emergency Room Care (1)
  LD-1700

  Emergency Room Care

  LD-1700
  
  Hospitals and other health care facilities that provide 24-hour diagnostic and treatment services for people who have acute, life-threatening injuries or severe illnesses.
• Emergency Shelter (4)
  BH-1800

  Emergency Shelter

  BH-1800
  
  Programs that provide a temporary or transitional place to stay for newcomers, people who are in crisis, or homeless individuals in the community.
• Evacuation Information (1)
  TH-2100.1850

  Evacuation Information

  TH-2100.1850
  
  Programs that issue bulletins or otherwise inform the public of orders or advisories issued by local authorities to evacuate an area in preparation for a major fire, flood, hurricane, tornado, tsunami or other impending event which has the potential to cause loss of life, personal injury, property destruction or damage and wide-spread community disruption. Information generally includes evacuation zones and routes, pickup sites, the time frame for evacuation and details about the impending event.
• Extreme Cold Warming Centers (2)
  TH-2600.1880

  Extreme Cold Warming Centers

  TH-2600.1880
  
  Programs that provide daytime or evening access to heated facilities during times of extreme cold for people who are temporarily at risk for exposure due to a power failure, fuel shortage, road closure, homelessness or other situations which make them vulnerable.
• Fire Services (2)
  JR-1900

  Fire Services

  JR-1900
  
  Programs that are responsible for preventing, investigating, controlling and extinguishing fires. Activities include fire safety education, firefighting, investigating the causes of suspicious fires, maintaining equipment and trained firefighters necessary for a quick and efficient response to fires when they occur, and enforcing fire codes which protect lives and property from fires and explosions arising from the storage, handling and use of hazardous substances, materials and devices, or from conditions hazardous to life and property in the use or occupancy of buildings or other premises.
• General Crisis Intervention Hotlines (5)
  RP-1500.1400-250

  General Crisis Intervention Hotlines

  RP-1500.1400-250
  
  Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing on people with particular types of problems such as domestic violence, mental health or child abuse. Hotline staff are often trained volunteers who are available via telephone, email, chat and/or text.
• General Disaster Information (1)
  TH-2600.2500

  General Disaster Information

  TH-2600.2500
  
  Programs that provide general information for the public about major disasters and large-scale emergencies occurring within the U.S. Details may include the location and severity of the incident, the date and time of its occurrence, organizations that concerned friends and family can contact for information about the circumstances of possible victims and/or survivors, details regarding needed materials and supplies, and instructions for contributing to relief organizations.
• In Person Crisis Intervention (5)
  RP-1500.3300

  In Person Crisis Intervention

  RP-1500.3300
  
  Programs that provide an opportunity for people who are emotionally distressed and/or for their significant others to meet face-to-face with someone who has been trained to assess and resolve the immediate crisis, if possible, and to link the person with appropriate resources for ongoing assistance.
• Influenza Control (1)
  JP-1500.1700-330

  Influenza Control

  JP-1500.1700-330
  
  Programs that control the occurrence of influenza by monitoring the incidence of the disease in the general population, identifying the level of influenza activity (no activity, sporadic, local, regional or widespread), determining the types of virus that are circulating, detecting changes in the influenza virus, investigating individual outbreaks, tracking the number of hospitalizations and flu-related deaths, evaluating prevention efforts and taking appropriate measures to prevent disease transmission.
• Information and Referral (2)
  TJ-3000

  Information and Referral

  TJ-3000
  
  Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.
• Post Disaster Cleanup (3)
  TH-2900.6400

  Post Disaster Cleanup

  TH-2900.6400
  
  Programs that provide financial assistance, volunteer labor, equipment and supplies or other forms of support to help clear away rubble and clean up the community following a major disaster or large-scale emergency that has wreaked havoc on the community.
• Protection and Advocacy for Individuals With Disabilities (4)
  FT-1000.6600

  Protection and Advocacy for Individuals With Disabilities

  FT-1000.6600
  
  Programs that provide assistance for individuals with disabilities who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law. Included are federally mandated programs that are part of the formal protection and advocacy system which includes Protection and Advocacy for Persons with Developmental Disabilities (PADD), Protection and Advocacy for Individuals with Mental Illness (PAIMI), Protection and Advocacy for Individual Rights (PAIR) and the Client Assistance Program (CAP); and independent organizations that provide the same types of services. Protection and advocacy programs provide legal representation and other advocacy services, under federal and state laws, for all people with disabilities and endeavor to ensure full access to inclusive educational programs, financial entitlements, health care, accessible housing and productive employment opportunities. The programs maintain a presence in facilities that care for people with disabilities where they monitor, investigate and attempt to remedy adverse conditions. CAP agencies (many of which are housed within protection and advocacy offices) provide information and assistance for individuals seeking or receiving vocational rehabilitation services under the Rehabilitation Act, including assistance in pursuing administrative, legal and other appropriate remedies.
• Safety Advisories (1)
  JR-8000

  Safety Advisories

  JR-8000
  
  Programs that issue bulletins to update the public about road or weather conditions, warn them of imminent threats to public health or which otherwise inform them of environmental conditions that are potential safety hazards for people in the immediate area.
• Substance Use Disorder Crisis Intervention (1)
  RX-8470.8200

  Substance Use Disorder Crisis Intervention

  RX-8470.8200
  
  Programs that provide in-person immediate response services for people who are in life-threatening situations due to a drug overdose or acute intoxication. Included are 24-hour facilities which have emergency intake capabilities and organizations that have mobile units which allow staff to intervene directly at the scene.
• Substance Use Disorder Intervention Programs (15)
  RX-8470.8400

  Substance Use Disorder Intervention Programs

  RX-8470.8400
  
  Programs that work with the families and friends and others who are concerned with the excessive use of alcohol and/or use of other drugs by someone they love with the objective of helping those individuals create a crisis in the life of the person as the first step in helping them to recognize that they have a substance use disorder and accept treatment. The program offers a guided process during which groups of concerned others express their feelings about the effects of the problem on their own lives; develop the strength and objectivity to confront the one they love; plan and rehearse an intervention strategy where the individual is confronted with his or her behavior and the consequences of refusing to seek treatment; confirm a treatment plan including financial arrangements and bed availability; establish a date and time for the intervention; and carry out the intervention with the hope that the person will accept treatment.
• Suicide Prevention Hotlines (1)
  RP-1500.1400-800

  Suicide Prevention Hotlines

  RP-1500.1400-800
  
  Programs that provide immediate assistance for individuals who are having suicidal feelings with the objective of helping them explore alternatives to self-harm or self-destruction. Included are local, accredited hotlines, countywide and statewide programs, programs offered by local nonprofit organizations and the National Suicide Prevention Lifeline, a network of more than 180 local crisis centers. Suicide prevention workers establish and maintain contact with the individual while identifying and clarifying the focal problem, evaluate the suicidal potential, assess the individual's strengths and resources, and mobilize available resources including paramedic or police intervention and emergency psychiatric care as needed. These programs can also help individuals who are worried about the potentially suicidal behavior of another with the objective of helping them identify warning signs and provide options for seeking further help. Hotline staff are generally available via telephone, email, chat and/or text. The Federal Communications Commission (FCC) has designated 988 as the three digit dialing code that will replace or supplement the existing toll free number for the National Suicide Prevention Lifeline. The deadline for implementation by all voice service providers is set for July 16, 2022.
• Suicide Prevention Programs (8)
  RR-5150.5000-800

  Suicide Prevention Programs

  RR-5150.5000-800
  
  Programs that attempt to reduce the incidence of suicide through a variety of educational interventions which have the objective of exploring alternatives to self-harm or self-destruction. Suicide prevention programs help people understand the nature of the problem; the risk factors and warning signs; and sources for treatment and support. Included are prevention programs that address specific target populations as well as those that are intended to reach the community at large. Delivery formats may include printed materials, videos or websites that address the subject and presentations in schools and agencies and to family groups.
• Tuberculosis Control (1)
  JP-1500.1700-800

  Tuberculosis Control

  JP-1500.1700-800
  
  Programs that control the occurrence of tuberculosis by monitoring the incidence of the disease in the general population, investigating individual outbreaks and identifying and screening recent contacts of people who are infected to stop the spread of the disease.